Last Updated: 03-11-2025
At OutClass, we take pride in providing export-quality home textiles with guaranteed craftsmanship and value.
Your satisfaction is our priority — and we stand behind our quality.
If for any reason you are not happy with your purchase, we are here to help.
Return & Exchange Eligibility
We offer 7-Day Return & Exchange for the following reasons:
- Wrong item delivered
- Manufacturing defect / stitching issue
- Wrong size delivered (different from order)
- Damaged product during delivery (with proof)
We do not resell returned items — quality and hygiene matter to us and our customers.
Returns will not be accepted if:
- Products used or washed
- Products damaged due to customer handling
- Change of mind / dislike of color or texture
- Wrong size ordered by customer
- Sale / discounted / clearance items
- Custom size orders
Mattress & sofa protectors are hygiene-sensitive products — cannot be returned if opened or used.
If Product Has a Fault
If you receive a defective or incorrect product:
- Contact us within 48 hours of delivery
- Share Order ID + photos/videos of the issue
- Our team will verify and arrange:
- Replacement
or - Store credit (if replacement unavailable)
We do not offer cash refunds unless product is unavailable for replacement.
How to Request a Return
- Contact our support team at help@outclass.com.pk or WhatsApp at +923007238484
- Share your order number, product details, and reason for return
- Our team will guide you through the process
Refunds
- Once we receive and inspect the returned product, we will notify you about your refund status.
- Refunds are processed within 7–10 working days after approval.
- Refunds will be issued via the original payment method (or bank transfer for COD orders).
Exchanges
If you would like to exchange a product for a different size, color, or design, please let us know when requesting your return. Exchange requests are subject to product availability.
Return Shipping
- Customers are responsible for return shipping costs, unless the product delivered was faulty or incorrect.
- In case of our error, we will cover the return shipping charges.
Processing Time
- Inspection & approval: 2-3 business days
- Replacement dispatch: 3-5 business days
- Store credit (if offered): Issued instantly after approval
Quality Commitment
Every product passes a strict quality control process because we manufacture export-standard textiles.
Still, if anything slips — we take responsibility and make it right.
Important Notes
- Colors may vary slightly due to screen settings — not considered defect
- Measuring sofa/mattress size correctly is customer’s responsibility
- Exchange allowed one time per order (for eligible cases)
Our Guarantee
We promise fair, transparent, and customer-first service.
Your trust matters. Our quality delivers.
Need Help?
For any questions regarding returns or refunds, contact us:
- Email: help@outclass.com.pk
- WhatsApp/Phone: +923007238484
At Out Class, we want every customer to shop with confidence, knowing that quality, care, and trust are at the heart of everything we do.